Madison Smith

Contact

Education

Masters of Science Educational Technology

Oklahoma State University | Stillwater, OK

Graduated: Fall 2024

Graduate Certificate: Online Teaching

Oklahoma State University | Stillwater

Graduated: May 2024

Bachelor's of Science in Psychology- Minor in Biology

Cameron University | Lawton, OK

Graduated: Jul 2021

Experience

Program Manager- Engineering

Tulsa Community College

April 2025-Present

  • Expanded program enrollment by 200% in first year through targeted outreach strategies, partnerships with high schools, career fairs, STEM camps, and the development of a structured recruitment pipeline in collaboration with cross-functional teams.

  • Maintain the budget and monitor federal and non-federal grant funds, ensuring adherence to regulations across multiple budget categories.

  • Coordinate with four-year university partners to streamline student transitions and sustain program support. Build connections with community organizations to provide wraparound services that address non-academic barriers to student retention.

  • Supervise an Outreach and Retention Specialist and provide direct support to enrolled students to enhance engagement, persistence, and completion.

  • Participate and execute recruitment and engagement events, including information nights, STEM contests, and community career fairs, increasing visibility and access to engineering pathways.

  • Prepare quarterly reports and performance updates for key stakeholders, demonstrating program outcomes and areas of growth.

Outreach and Retention Specialist

Tulsa Community College

Apr 2024 - April 2025

  • Developing and delivering engaging presentations for prospective students to showcase learning opportunities.

  • Designing and organizing workshops and interactive activities to enhance the learning experience for current students.

  • Conducting targeted outreach and providing support to at-risk students to improve retention and success.

  • Managing recruitment efforts to attract and onboard prospective students.

Student Success Coach

Cameron University | Lawton, OK

Nov 2021 - Apr 2024

  • Conceptualizing and leading the design and management of a Blackboard LMS community serving approximately 3,500 students, delivering online educational content.

  • Planning, designing, and delivering workshops and presentations tailored for adult learners and high school students, focusing on enhancing their learning experience.

  • Creating engaging multimedia content to support student learning and increase retention rates in online and in-person programs.

  • Implementing and facilitating both online and in-person training sessions to improve student engagement and skill development.

  • Establishing a coaching relationship with a caseload of 200 undergraduate students to enhance their academic skills and performance.

  • Providing academic advising on degree pathways and course selection to support students’ educational goals.

  • Communicating effectively with a diverse student population to ensure clear understanding and support.

  • Analyzing data from outreach campaigns to evaluate effectiveness and inform strategic decisions.

  • Developing standard operating procedures and policies for a new department to ensure efficient and effective operations.

  • Creating tailored learning resources for adult learners to support their educational and professional development.

  • Ensuring compliance with FERPA privacy regulations in all aspects of student outreach and support.

Retail Wireless Consultant

US Cellular | Lawton, OK

Mar 2021 - Nov 2021

  • Delivering outstanding customer service, consistently receiving high ratings and positive feedback in 5-star reviews.

  • Leveraging advanced computer systems to optimize the customer experience and support service excellence.

  • Utilizing Salesforce CRM to effectively manage a large customer pipeline and consistently surpass monthly sales targets.

  • Processing customer service agreements and documentation using Adobe tools to ensure accuracy and efficiency.

  • Engaging with a diverse customer base to address concerns, fulfill requests, and provide tailored solutions.

  • Surpassing monthly sales goals by generating significant revenue through the sale of accessories and electronics.

  • Recruiting and engaging community members to expand the customer base and drive business growth.

Professional Tutor

Cameron University | Lawton, OK

Jul 2020 - Mar 2021

  • Utilizing Zoom and other digital tools to help students with their studies in required general education courses.

  • Tutoring in subjects such as Anatomy, Biology, Chemistry, English Composition, Statistics, and Psychology.

  • Communicating study habits and academic planning with undergraduate students.

  • Coaching students and training them on the tools they need to be successful in their education.

  • Diversified tutoring methods to learner needs.

Certificates

  • Skillsoft: Training and Development (April 2023)

  • LinkedIn Learning: Articulate Storyline Essentials (October 2023)

  • Macquarie University: Online Learning Design for Educators Specialization (Feb. 2023)

    • Create video, audio and infographics for online learning

    • Online education: The foundations of online teaching

    • Online teaching: Using Zoom to connect with learners

  • LinkedIn Learning: Organizational Learning and Development (Oct. 2023)

  • Google Foundations: for User Experience Design (Dec. 2022)

  • Google: Start the UX Design Process- Empathize, Define, and Ideate (Dec 2022)

Skills

  • Blackboard LMS

  • Canvas LMS

  • HTML (Basic Understanding)

  • Universal Design for Learning

  • Learning Management Systems

  • Photo Editing

  • Multimedia

  • Adobe Photoshop

  • Adobe Acrobat

  • Microsoft Office

  • Online Learning

  • Assistive Technology

  • Mobile Learning

  • E-Learning

  • Apple macOS

  • ADDIE

  • Collaboration

  • Time Management

  • Problem Solving

  • Critical Thinking

  • Leadership and Coaching

  • Writing

  • Communication

  • Photography

  • Canva